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4. Merchandising strategies : manual.

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6. Working @ your library : for love or money?

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7. Cleaning library stacks.

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10. [Bernie McTigue] ; [Susan Storch]

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11. Into the future : on the preservation of knowledge in the electronic age

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12. Getting out of the box : the knowledge management opportunity

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13. Controlling the confrontation : Arch Lustberg on effective communication techniques

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14. If it weren't for the patron : evaluating your public service attitude

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15. The lessons of history and experience in the design of conservation bindings.

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16. The Librarian's video primer : establishing and maintaining your video collection

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17. A library survival guide : managing the problem situation

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18. Slow fires : on the preservation of the human record

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19. The Difficult reference question

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20. How to operate a book

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